Return and Refund

8. Return and Refund

In case the User considers that one or more Products are defective, within 2 (two) months from the discovery of the defect he must contact the Customer Service by e-mail at the following e-mail address: info@ethicaonline.co.uk and send a registered letter to our WAREHOUSE registered address, by registered mail to: 176 LANSDOWNE ROAD, LONDON, N17 9XJ.

ETHICAONLINE.CO.UK IS PART OF EHTCA CONSULTING GROUP Ltd.- Register office at: Office 3.05, 1 King Street, London. EC2V 8AU • reporting in detail the problem encountered. In this case, the User must, at his own expense and expense, arrange for the return of the resealed product and its accessories to Ethicaonline within 5 (five) days of its notification. If Ethicaonline establishes the existence of the defect reported attributable to it, it will provide within a reasonable time from receipt of the complaint of the User, to perform the replacement or repair of the defective Product or, if accepted by the User, to issue favour of the latter a discount voucher equal to 100% of the value of the Product and the costs incurred by the User for the return, to be used for the purchase of another Product available on the Site.

In the event of coverage of the guarantee referred to in points a), b) and c), the reimbursement by Ethicaonline will also include any return costs incurred by the User.

8.3 The Products in any way altered by the User are excluded from the Legal Guarantee. Any defects due to accidental or liability of the User are also excluded from the scope of the Legal Guarantee.

8.4 The conventional guarantees relating to the Products sold are those supplied directly by the manufacturer.

5. Delivery and Refund

5.1 Deliveries are made in Europe only, to the postal address indicated by the User in the purchase order, while the territories of Campione d’Italia, Livigno, San Marino and Città del Vaticano are explicitly excluded. It is understood that the address indicated by the User in the purchase order is considered for shipping address and that this cannot be modified in any way after the completion of the purchase process. The User is solely responsible for the address provided for shipping. In order to avoid fraud, the carrier in charge of the delivery reserves the right to check the identity of the User by checking an identity document, which demonstrates the coincidence of the order and payment data. For the same purpose, the User must provide a telephone number – preferably mobile – that may be used during the transaction or shipment, as well as the indication of the name on the intercom or bell at the delivery address.

5.2 Delivery times are those indicated during the purchase process. In the case of omitted indication of a specific delivery date, it will take place between 3/7 working days in UK and 5 to no later than 30 (thirty) days to the rest of Europe from the confirmation of the order by Ethicaonline.

5.3 Upon delivery of the Products to the appointed carrier, an e-mail confirming the shipment will be sent to the User containing, where possible, the tracking code with which to check the shipment status on the carrier’s website. Deliveries will be made from Monday to Friday, during normal office hours, excluding holidays.

5.4 Delivery is deemed completed when the Product is made available to the User at the address specified in the purchase order. No delivery to the floor.

5.5 In case of impediments to delivery due to force majeure, Ethicaonline cannot be held responsible in any way.

5.6 In the event that the Product is not delivered or is delivered late, the User may submit a complaint to Ethicaonline by e-mail to the following e-mail address: info@ethicaonline.co.uk, indicating the number and date of the order as reported in the order confirmation e-mail in addition to data on the invoice where it was issued. Ethicaonline will examine the complaint and communicate the result to the User as soon as possible and in any case within 30 (thirty) days from the date on which the complaint was filed. If it appears that the non-delivery or delay in the same is attributable to Ethicaonline and are not due to the impossibility of delivering already settled previously, fortuitously or force majeure:

  1. In case of non-delivery, Ethicaonline will proceed to reimbursement of sums paid by the User, as soon as possible, during the period between 5/7 working days in UK and in other cases, such as the rest of Europe within 15/30 (thirty) days from the date of filing the claim. The reimbursement amount will be communicated by e-mail and credited via the same payment method used by the User, unless otherwise agreed between the parties, or by voucher. However, it is understood that Ethicaonline declines all responsibility for any delays in crediting the reimbursement that depend on the management system of the payment method used by the User, by the Ethicaonline bank itself or by the User’s bank. The possibility of the User to adhere to the current commercial offers remains unaffected;
  2. in case of delivery with a delay of more than 3/7 working days in UK and 5/30 (thirty) days compared to the specific delivery term indicated on the Site or, when this is not present, with respect to the maximum term of 3/7 working days in UK and 5/30 (thirty) days to the rest of Europe from the one following the dispatch of the order. If the User still wishes to retain the purchased Products, Ethicaonline will proceed with the reimbursement of any sums paid by the User for shipping costs, as soon as possible between 3/7 working days in UK and within 5/30 (thirty) days to the rest of Europe from the date of presentation of the complaint. If, however, the User does not wish to retain the Products, the preceding paragraph will apply.