Returns & Refunds

In case the User considers that one or more Products are defective, within 2 (two) months from the discovery of the defect he must contact the Customer Service by e-mail at the following e-mail address: and send a registered letter to the registered office of Ethicaonline by registered mail: Ethicaonline, United Kingdom, LONDON, EHTCA CONSULTING GROUP Ltd • 3rd Floor, 14 Hanover Street, Hanover square London, reporting in detail the problem encountered.

In this case, the User must, at his own expense and expense, arrange for the return of the resealed product and its accessories to Ethicaonline within 5 (five) days of its notification. If Ethicaonline establishes the existence of the defect reported attributable to it, it will provide within a reasonable time from receipt of the complaint of the User, to perform the replacement or repair of the defective Product or, if accepted by the User, to issue favour of the latter a discount voucher equal to 100% of the value of the Product and the costs incurred by the User for the return, to be used for the purchase of another Product available on the Site.
In the event of coverage of the guarantee referred to in points a), b) and c), the reimbursement by Ethicaonline will also include any return costs incurred by the User.

The Products in any way altered by the User are excluded from the Legal Guarantee. Any defects due to accidental or liability of the User are also excluded from the scope of the Legal Guarantee.

The conventional guarantees relating to the Products sold are those supplied directly by the manufacturer