[vc_row el_class=”faq”][vc_column][vc_custom_heading text=”FREQUENTLY ASKED QUESTIONS” use_theme_fonts=”yes”][vc_tta_accordion][vc_tta_section title=”Who pays for the return shipping costs?” tab_id=”1500266188912-ed262903-cf54″][vc_column_text]1.1 The return shipping costs are at the buyer’s expense. Ethicaonline.co.uk is responsible for the return only in case of faulty or incorrect products.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I make a return request?” tab_id=”1500266188984-a17f3363-e9cf”][vc_column_text]
- You can make a return request within 20 days of receiving the goods by following these instructions:
- 1 – Access the Order details from your email, and contact our customer services by click CONTACT this will redirected to our customer service form.
- 2 – Completed the form by adding all relevant information and order details and picture and send to us.
- 4 – Wait for an e-mail from our customer service with instructions to prepare the goods to be returned.
- 6 – If you are a customer of the Ethicaonline.co.uk service, please when you send the order, insert a copy of the ORDER NUMBER OR inside the package. If no number is subsequently found we will NOT guarantee reimbursement for the goods returned.
- The products must be returned intact and with the original packaging.
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- When you return a product, Ethicaonline.co.uk provides a refund in the form of a credit which is automatically uploaded to your profile. The credit will be issued within a maximum of 10 days from receipt of the return and will be valid for 2 years. The credit is automatically deducted when a new order is placed.However, if you decide to close your account and no longer buy on Ethicaonline.co.uk, you must contact Customer Service to request a refund.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I receive a faulty or incorrect product?” tab_id=”1500266378158-51ec8c28-f6b5″][vc_column_text]Should you receive a faulty product or not the product you ordered, open a return request ticket your profile and send photos of the product HERECONTACT. We will send you instructions on how to proceed within the next business day following your request.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When can i make a return request?” tab_id=”1500266423428-31ef2d24-3165″][vc_column_text]You can make a return request for one or more products within 20 days of receiving the goods.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]