FREQUENTLY ASKED QUESTIONS

Who pays for the return shipping costs?

  • The return shipping costs are at the buyer’s expense. Ethicaonline.co.uk is responsible for the return only in case of faulty or incorrect products.

How can I make a return request?

  1. You can make a return request within 20 days of receiving the goods by following these instructions:
  2. 1 – Access the Order details from your email, and contact our customer services by click CONTACTthis will redirected to our customer service form.
  3. 2 – Completed the form by adding all relevant information and order details and picture and send to us.
  4. 3 – Wait for an e-mail from our customer service with instructions to prepare the goods to be returned.
  5. 4 – If you are a customer of the Ethicaonline.co.uk service, please when you send the order, insert a copy of the ORDER NUMBER OR inside the package. If no number is subsequently found we will NOT guarantee reimbursement for the goods returned.
  6. The products must be returned intact and with the original packaging.

Can I request a refund for returned goods?

  1. When you return a product, Ethicaonline.co.uk provides a refund in the    form of a credit which is automatically uploaded to your profile. The credit will be issued within a maximum of 10 days from receipt of the return and will be valid for 2 years. The credit is automatically deducted when a new order is placed. However, if you decide to close your account and no longer buy on Ethicaonline.co.uk, you must contact Customer Serviceto request a refund.

What should I do if I receive a faulty or incorrect product?

Should you receive a faulty product or not the product you ordered, open a   return request ticket your profile and send photos of the product HERE CONTACT. We will send you instructions on how to proceed within the next business day following your request.

When can i make a return request?

You can make a return request for one or more products within 20   days of receiving the goods.